Refund & Return Policy

Last updated: 2026-07-22

We want you to love your Shelegant pieces. This Refund & Return Policy explains how returns and refunds work.

Return window

You may request a return within 30 days of delivery for most unworn, unwashed items with original tags attached and in their original condition. Proof of purchase / order number is required.

Eligible items

  • Items must be unused, undamaged, and suitable for resale.
  • Original tags and packaging should be included when possible.
  • Final sale, made-to-order, personalized, or clearly marked non-returnable items are not eligible for return unless required by law.
  • Intimate apparel and certain hygiene-sensitive items may be non-returnable once opened, where permitted by law.

How to start a return

  • Email support@shelegant.com with your order number, the item(s) you wish to return, and the reason for return.
  • We will confirm eligibility and provide return instructions / a return authorization when applicable.
  • Ship the item(s) back using a trackable method. Keep your tracking number until the refund is complete.

Return shipping

Unless we shipped the wrong item or the item arrived defective/damaged, the customer is responsible for return shipping costs. If the return is due to our error or a verified defect, we will cover reasonable return shipping or provide a prepaid label where available.

Refunds

  • Once we receive and inspect the return, we typically process refunds within 5–10 business days.
  • Refunds are issued to the original payment method. Bank or card statement timing may vary.
  • Original outbound shipping fees are non-refundable unless the return is due to our error or a defective item.
  • If an item is returned used, damaged, or missing components, we may refuse the return or deduct an amount reflecting diminished value, where allowed by law.

Exchanges

We currently process size/color changes as a return + new order when stock is available, unless we specifically offer an exchange option in support communications.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact support@shelegant.com within 7 days of delivery with your order number and photos. We will arrange a replacement or refund as appropriate.

Contact

Returns & refunds: support@shelegant.com. Operator: FireOrange Inc, 2525 Arapahoe Ave, Ste E4 #1016, Boulder, CO 80302, United States.