Shipping Policy

Last updated: 2026-07-22

Shelegant ships orders from the United States. This Shipping Policy explains processing times, delivery estimates, shipping costs, and related details.

Order processing

  • Orders are typically processed within 1–3 business days after payment is confirmed (Monday–Friday, excluding U.S. federal holidays).
  • During peak periods or promotional events, processing may take longer. We will update you by email if there is a significant delay.
  • We may cancel or delay an order if an item becomes unavailable after purchase; if that happens, we will notify you and issue a refund for the unavailable item.

Delivery estimates (United States)

After an order ships, standard U.S. delivery typically takes 5–10 business days, depending on destination and carrier. Estimates are not guarantees. Weather, carrier capacity, and address issues can affect transit time.

International shipping

If international shipping is offered at checkout, transit times vary by country (often 7–21 business days after shipment). Duties, taxes, and customs fees may apply and are the recipient’s responsibility unless otherwise stated at checkout.

Shipping rates

  • Shipping costs are calculated at checkout based on destination, package weight/size, and selected method.
  • Free shipping promotions, if available, will be shown at checkout and may exclude certain regions or products.

Order tracking

When your order ships, we send a confirmation email with tracking information when available. You can also use Find Order / account tools on the site where provided. For tracking issues, contact support@shelegant.com with your order number.

Undeliverable packages and address errors

  • Please ensure your shipping address is complete and accurate. We are not responsible for delays or loss caused by incorrect addresses provided at checkout.
  • If a package is returned as undeliverable, we may contact you to arrange reshipment (additional shipping charges may apply) or issue a refund minus outbound shipping, at our discretion.

Restricted destinations

We may be unable to ship to certain locations due to carrier restrictions, sanctions, or logistics limitations. If we cannot fulfill an order for this reason, we will cancel it and refund you.

Contact

Shipping questions: support@shelegant.com. Operator: FireOrange Inc, 2525 Arapahoe Ave, Ste E4 #1016, Boulder, CO 80302, United States.